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Posted: Tuesday, March 6, 2018 1:34 PM

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000:route:mile U.S. fiber network and a 360,000:route:mile international transport network. Visit CenturyLink for more information.
Job Summary 13;
The Technical Operations Manager is responsible for managing customer operations and providing technical oversight to a team of 24X7 engineers for Windows and Linux systems, Network, Storage, Web, and SQL and Oracle Database in support of services provided to the customer. Individuals fulfilling this role must be skilled in one or more technologies, capable of managing hosted infrastructure projects, and possesses conceptual knowledge of managed hosting technologies overall. The role is also responsible for assessing the efficiency of operational processes and remediation, documenting, and implementing as needed in order to provide 100 customer satisfaction. This individual must have strong leadership skills and be able to influence and work effectively with cross functional teams.
Job Description 13;
:Acquire an intimate understanding of complex technical environments
:Maintain and improve customer satisfaction ratings
:Drive improvements in change, incident, and request management
:Ensure best practices for support and problem management are adopted and practiced
:Identify opportunities for process improvement to address operational inefficiencies through the use of metrics and reporting
:Act as the client and CenturyLink Technology Solutions support advocate
:Lead operational staff to meet defined SLAs and SLOs
:Set priorities and drive engineering teams to deliver projects within defined timelines 13;
Qualifications 13;
Required Skills:
:Previous hands on expert level experience with one or more of the following web technologies and strong conceptual understanding of the remaining technologies:
:Public Cloud: AWS, Azure
:Websphere, WebLogic, Jboss, Tomcat, PHP, IHS, IIS, Apache, .Net, etc
:Networking, switching, load balancers, security, firewalls
:Database Administration (Oracle, MS SQL, etc)
:OS Administration (Linux/Windows, etc)
:Virtualization (VMware, Hypervisor etc)
:Effective Time and Project management skills
:Ability to effectively command control during crisis situations and P1 Incidents
:Strong trouble shooting and investigative skills
:Outstanding communication and collaboration skills
:Solid understanding of metrics reporting to perform trend analysis on KPIs
:Strong presentation skills with demonstrated ability to provide customer interaction
:Experience with managing resources of various technical backgrounds
:5+ Years of experience in a customer facing role representing a suite of web based technologies
:Understanding of PCI compliant environments

Desired Skills:
:Previous leadership experience in some capacity in the IT industry
:Strong knowledge of SAP HANA architecture
:Understanding of PMP principles and practices
:ITIL Foundations certified

Education or Equivalent Experience:
:Four Year college degree in Computer Science with 6:8 years IT experience or 10+years experience in the technology arena 13;
Alternate Location: US:Missouri:Town And Country
Requisition :
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, ag


• Location: St. Louis, town and country

• Post ID: 40393562 stlouis is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018