Home > St. Louis jobs > St. Louis management/professional

Posted: Monday, February 19, 2018 11:34 AM

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000:route:mile U.S. fiber network and a 360,000:route:mile international transport network. Visit CenturyLink for more information.
Job Summary 13;
The CenturyLink Financial Support Engineer II will act as the single point of contact for Incident Management and Change Management for CenturyLinks low latency, sensitive market data clients. Incident Management will consist of proactive monitoring, diagnosis, and resolution of incidents in a 24x7, fast paced, team orientated operations center. The CenturyLink Financial Support Operations Technician III will interface directly with CenturyLinks enterprise and strategic customers, 3rd party vendors (Field Service Technicians and Telecommunications Technicians), Financial Exchange Vendors, and internal resources to ensure a superior customer experience.
Position Objectives:
:Deliver superior customer service through professional, comprehensive, and timely communication for all Incidents and Requests for Change
:Provide timely response, escalation, and resolution to promote the rapid restoration of services for all incidents
:Provide methodical and successful execution of customer change requests
:Maintain network stability through advanced troubleshooting, timely resolution of customer incidents, and proactive maintenance
:Ensure all internal systems and customer environments are operational through the use of Network/System Monitoring
:Execute pre:approve change activities in a multi:tenant environment
:Provide technical leadership for Operations Technician II
:Assist management with case review 13;
Job Description 13;
Essential Duties:
:Identify resolve and escalate issues according to procedural documentation and training
:Incident management of low latency multicast and unicast connectivity over the CenturyLink COIN network and IQ+ Financial.
:Provide and obtain timely updates to/from relevant parties (internal and external)
:Manage incidents to resolution in a timely manner
:Monitor customer and infrastructure environments to quickly identify and resolve incidents
:Management of telecommunications vendors, including but not limited to:
:Ensuring that vendors are actively troubleshooting incidents that occur within their network (including the local exchange network)
:Confirm that vendors are adhering to service:level agreements (SLAs)
:Escalate issues with carrier escalation points
:Work with carrier management as needed for resolution
:Provide a technical escalation point for Operations Technician II
:Assist with knowledge articles and team training
:Other duties as assigned
Critical skills:
:Previous enterprise, IT or service provider experience
:Ability to quickly adapt to advancing technologies and procedural changes
:Proven incident and problem solving (troubleshooting) skills with an emphasis on a timely resolution
:Ability to coordinate and communicate effectively with other technologists and business partners to maintain high service levels in a demanding environment
:Ability to work well in team environment
:Excellent verbal, written and analytical skills 13;
Qualifications 13;
Desired skills:
:Hands on experience with one or more of the following:
:Network and Systems technologies
:Network LAN and WAN Protocols (RIP, OSPF, BGP, IS:IS, EIGRP, MPLS, PIM, IGMP)
:Telecommunications Technologies (T1, DS3, IMA, MetroE, BERT, loop testing)
:Corvil Network Latency Systems
:HP Openview (NavisCore) Network Management Systems
:IBM NetCool System Monitoring Suite
:Network and Syst


• Location: St. Louis, town and country

• Post ID: 39633527 stlouis is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018