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Posted: Friday, February 9, 2018 1:39 AM


Primary Purpose:
Responsible for leading and ensuring effective sales order managementent. Serves as single point of onctact to provide consistent, positive customer experience. Responsible for initial order entry, management of order changes, and coordinating order fulfillment and c. Empowered to make decisions on behalf of company in alignment with Univar strategy, guiding principles and customer satisfaction. Leads resolution of service issues that directly impact customer order fulfillment. Assists in earning "Customers For Life" through the establishment of positive customer relationships whi;e enhancing customer satisfaction and confidence. Suggests additions to sales orders based on customer purchase history, knowledge of vertical markets, and commercial strategy. Gathers market intelligence for entry into CRM System.
Specific Duties and Responsibilities:
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Receives and processes customer purchase orders
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Develops solutions to customer needs/opportunities
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Builds and sustains long:term customer partnerships
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Displays effective interpersonal and communication skills (internal/external)
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Demonstrates knowledge of Univar USA Inc.
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Teamwork: collaborates with team members
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Understands, generally, about competitors and their services
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Resolves problems/nonconformance quickly
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Effectively uses the UQIP (Quality) process
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Completes all paperwork, reports and administrative tasks in a timely, complete and accurate manner
Decision:Making Authority:
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Customer:facing issues that directly impact order fulfillment
Specialized Knowledge/Skills:
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Communication and active listening skills
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Telephone skills
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Knowledge of Univar USA products, services, and the industries we serve
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Problem:solving
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Keyboarding and basic PC skills : UVX /ERP System Skills
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General knowledge of gross margin profitability and marketing strategy
Education/Training:
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2:4years with a degree and prior customer service, customer solutions and/or sales experience

Source: https://www.tiptopjob.com/jobs/77230085_job.asp?source=backpage


• Location: st louis, St. Louis

• Post ID: 38527992 stlouis
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